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Office Adninistration

(Always use a standard phrase such as: “Hello! Intercollege, may I help you?” (Always be polite: Do not be rude, politeness is what matters. (Be natural: do not pretend. Speak naturally and slowly, so people can understand you without difficulty. (Speak clearly: do not chew your pencil, chewing gum, food etc. (Answer without delay: prolonged telephone ringing disturbs people around you and you probably risk missing a phone call. But the most important is that the caller will get frustrated.

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